Sales Key Support

Overview

Sales Key is a mobile app for dealership teams that manage vehicle keys with secure sign-in, NFC-assisted key identification, key inventory records, scan history, locations, and reports.

How To Get Help

• Contact Sales Key support: saleskey@outlook.de
• For account access, password, or team assignment issues, contact your dealership administrator. The app can identify the assigned administrator for a registered user email where this is configured.
• For NFC scanning issues, confirm that the iPhone supports NFC, NFC permissions are allowed, and the tag is compatible and assigned to a key record.
• For incorrect key, vehicle, employee, department, location, or scan history data, contact the dealership administrator responsible for the Sales Key workspace.

Common Support Topics

• Sign-in problems or password reset requests
• Adding or updating key records
• Assigning or replacing NFC tags
• Finding a key by scan, search, filter, status, employee, department, or location
• Generating inventory, recent scan, or activity reports
• Updating profile details or selected work location

Information To Include In A Support Request

• Your registered email address
• Dealership, team, and location name
• Device model and iOS version
• A short description of the issue and the steps that caused it
• Screenshots, if they help explain the problem
• For NFC issues, the key number and whether the tag is newly assigned or already registered

Service Availability

Sales Key depends on internet access and backend services for authentication, key inventory, location data, and reports. Some workflows may not work when the device is offline or backend services are unavailable.

Emergency Or Safety Notice

Sales Key is an operational key management tool. It is not an emergency service, vehicle security system, or physical access control guarantee. For urgent operational or security issues, follow your dealership's internal procedures.